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FAQ

Here you will find Frequently Asked Questions that don’t necessarily fit into any of our Support Article categories that we think you may find useful or may answer your questions.

Office 365

Reset your Microsoft 365 Password

If you have forgotten your password, or you believe that you account credenitals are being used by someone without the authority to access your account, then you can reset your password in the following ways: If you still have access to your account: Visit www.office.com and click Sign In if you are not signed in. Click on your profile picture …Read more
Outlook

Mailbox Types

When using Microsoft 365 with your email, for organisations that have multiple users, it is sometimes necessary to use different types of mailboxes in order to provide a streamlined user experience. The following types of mailbox are available: User Mailbox This is simply an email account/mailbox that has been setup for a specific user, with a personalised email address for …Read more
Office 365

How do I access the Web Apps?

All of our Microsoft 365 packages include Web Apps of the most popular Microsoft Office applications, which include the following: Outlook (OWA) Word Excel PowerPoint Teams NOTE: The above apps are available on ALL subscriptions that we provide, but if you are on the Standard or Premium subscriptions, you will have acccess to additional apps here too. To access these …Read more