Support Hub
Support Hub
The Tools menu provides some handy administration tools. Most of the time though, they’re used when setting up or configuring your WordPress site and so as such, they won’t be covered here in great detail.
The Available Tools menu option gives you access to the Categories and Tags Converter. The Categories and Tags Converter is a tool for converting Categories to Tags or vice versa. Before it can be used it must be installed via the Import menu option.
The Import option provides you with various tools for importing content from other blogging systems. You can import content from Blogger, LiveJournal, Moveable Type, TypePad and Tumblr. You can also import content from Blogrolls that use the OPML Format, posts from an RSS feed or content from other WordPress sites. To import content from another WordPress site you first need to install the WordPress Importer plugin. To import content from another type of site other than WordPress, you’ll be prompted to install the relevant Importer plugin after selecting the type of site that you’d like to import your content from.
The Export option is used to export your data in XML format, from your WordPress site. The export format is called WordPress eXtended RSS or WXR and will contain your posts, pages, comments, custom fields, terms, navigation menus and custom posts. Once you’ve saved the download file, you can use the Import function on another WordPress site to import the content from this site.
The Site Health option has two pages with information about your site. The main Status page shows critical information and recommended improvements for your site. Clicking the arrow on each row will show more details about each item that’s mentioned.
The Info page shows information on how your site is configured. This is really useful information to pass on to your support person. Simply click the Copy site info to clipboard button and then paste the information into a text file or an email and then send it on to them.
The Export Personal Data option is used to export the personal data for your users. It’s one of the new tools to help with the European Union’s General Data Protection Regulation (GDPR). After entering a Username or Email Address, an email will be sent to that user to confirm the request. Once the request has been confirmed, you can then generate a zip file which contains the personal data that exists for that particular user within your WordPress site. WordPress will also send that user an email with a link allowing them to download the generated zip.
The Erase Personal Data option is used to erase the personal data for your users. This is another tool to help with the European Union’s General Data Protection Regulation (GDPR). After entering a Username or Email Address, an email will be sent to that user to confirm the request. Once the request has been confirmed, you can then use the Erase Personal Data button to erase that users personal information from your site. Upon erasure of their data, that user will be sent a confirmation email advising them that the erasure has been completed.
It’s important to note that this option will not remove the data from your site backups or archive files. If at any time you need to restore an archived copy of your site, your requests for erasure should be respected.
