Support Hub
Support Hub
The Services feature has been created in order for you to publish details of local services and community amenities in your area. This can be Play Areas, Libraries, Schools etc.
NOTE: If a Venue will be specified for the Service, you will first need to add the Venue details to the WP Admin > Venues section.
The following information should be set in order to get the best results on your website:
| Title | This should be name of the service |
| Content | The Block Editor content should be used as a full description of the service and what it offers. There is no need to provide contact details or location information here, as this will be covered in separate fields below. |
| GENERAL > Type | This indicates what type of service is being listed: Location – This can be services like Play Areas, where there is a physical location, but no onsite admin or membership Service – This is usually either a service without a physical location (such as helpline phone support services), or it can be Membership services such as Gymnasiums, Allotments etc. |
| GENERAL > Venue | This is the physical location of the Service (if applicable), and this is list brought in from the WP Admin > Venues list, so the location should be added there first prior to publishing the service. |
| GENERAL > Contact Name | This should be the name of an individual or departmental contact that can answer enquriries about the Service |
| GENERAL > Phone | Contact Phone number |
| GENERAL > Email | Contact Email Address |
| GENERAL > Website | Website address for the Service, or page URL |
| MEMBERSHIP > Payment Type | If the Service is not a free service, this option should be set for the most relevant payment type: Membership – This is for recurring payments, if access to the Service is membership/subscription based. Gym’s are an example of this. None – If there is no payment required (this is the equivilent of turning off the payment details options) per Visit – If the Service is chargeable as and when you visit the Service or use the Service. |
| MEMBERSHIP > Adult Visit Price | If the Service is charged per visit (such as a Public Swimming Pool Admission), then this is the Adult entry price for the Service |
| MEMBERSHIP > Junior Visit Price | As above, but the Junior/Child entry price |
| MEMBERSHIP > Membership Frequency | If the Service is a Membership/Subscription service, then this should be set to the frequency that the recurring fee is charged on (most common is Monthly) |
| MEMBERSHIP > Adult Membership | The price for Adult Membership on the frequency specified above |
| MEMBERSHIP > Junior Membership | The price for Junior Membership on the frequency specified above |
| OPENING TIMES > Enable Opting Times | This is a checkbox that will display the Opening Times on the website. If the Service is subjecto to Opening and Closing Times, and is not a 24-hour service or location, then this option should be enabled and the times specified in the fields below. |
| OPENING TIMES > All | In this tab, there are 3 fields for each day of the week, specifying Opening Time, Closing Time, and a checkbox option for CLOSED (this should be ticked if the Service is closed all day on that particular day). |
| Service Types | On the Right Sidebar menu, you can specify a Service Type(s) for the Service, in order to organise your Services into groups, and this also provides the visitors to your website the option of searching specifically for these types of Services. For example, if your Council has multiple locations for Allotments, you can create an “Allotments” Service Type and add your Allotment Services to it. This both helps you manage the Services listings, and allows visitors to quickly find what they are looing for, using the Services Search feature on the website. It also allows you to add links in your websites Navigation Menus to go directly to individual Service Types. |
| Featured Image | The Featured Image on the right-hand menu should be set to either a logo of the Service, or an actual image of the physical location of the Venue |
The Layouts allows you to set the look/design of the pages displaying lists & details of your posts, and can be set in WP Admin > Services > Settings.
The Default Single Layout is a simple sidebar-style layout, with the Title, Content on the left, plus the Opening Times and Membership details (where applicable) displayed in a table underneath. In the sidebar on the right, the Featured Image and contact Details for the Service.
The Default Layout is a relatively simple list of the Title, Type (Service or Location) and the Service Type(s) that have been specified. The Featured Image will be displayed next to the listing, with links on the Title and Featured Image that will send the visitor to the Single Layout page for the Service. There is also a Search function in a sidebar on the right that will allow visitors to specify the type of Service they are look for and return the most relevant results.
